FAQ's

Customer Service

1. Where can I direct feedback on my experience?

You may reach out us through the Contact Us page, or by sending an email to support@vamoosebus.com.

2. Whom should I contact to locate an item that was lost on the bus?
We maintain a Lost & Found department to assist customers in locating items that were left on the bus. All inquiries should be requested through the Lost & Found form on the Contact Us page on our website.

If the item has been found, the customer will be advised via email and will have to pick it up from our NYC Headquarters within 10 days. If the customer chooses to ship the lost item, a shipping & handling fee will apply. Lost items that are left at our office for longer than 10 days, will either be donated to charity or discarded.
 
3. How can I ensure that I’m kept informed about Vamoose Bus updates?

You can follow us on TwitterFacebook and Instagram. Check out the Contact Us page for additional social media networks.

We may also send trip updates, important announcements and periodic newsletters to the email address that was used to book the reservation.

For additional issues that haven’t been discussed in the FAQs, please check out our Terms & Conditions, Privacy Policy or Legal Notice.
You may contact our office via the Contact Us page.

You may also contact our customer service call center at (212) 695-6766 or (301) 718-0036.

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